Terms of service

Last updated 4 September 2026

These terms govern your use of the VelaPay application and the cards made available through it. The service is operated by Bestari Markets Ltd., a company incorporated in Canada under corporation number 1747424-5, with its registered office at Unit 4, 1332 Khalsa Drive, Mississauga, Ontario L5S 0A2, Canada.

By opening an account you agree to these terms. If you do not agree, do not use the service.

1. What the service is

VelaPay lets you fund a prepaid payment card with USDT and spend the resulting balance at merchants that accept the relevant card network. Cards are issued by a licensed issuing partner, not by us. The issuer's own cardholder terms apply to the card itself and are shown to you before a card is opened.

We are not a bank. Balances held on a card are not deposits and are not covered by any deposit insurance scheme.

2. Eligibility

• You must be at least 18 years old.
• You must complete identity verification before a card can be issued.
• You must be resident in a country we support. Supported countries depend on our issuing partner and on local regulation, and can change without notice.
• You must open an account for yourself. You may not open or operate an account on behalf of another person.

3. Identity verification

We are required by law to identify our customers. You agree to provide accurate identity information and documents, to complete a liveness check, and to update that information when it changes. We may refuse to open an account, or may suspend or close an existing one, if verification cannot be completed or if the information provided proves to be false.

4. Deposits

• Deposits are accepted in USDT on the networks shown in the application. Sending any other asset, or sending on any other network, will normally result in permanent loss of those funds, and we cannot recover them.
• Deposit addresses are assigned to your account. Do not send funds from an address you do not control, and do not reuse an address that the application has stopped displaying.
• Funds are credited after the transfer is confirmed on chain. Some deposits are held for manual review; where that happens the application shows the deposit as pending.
• The rate used to convert USDT into the card's currency is shown before you confirm, and applies to that transaction only.

5. Fees

Fees for opening a card, funding a card, and other operations are shown in the application before you confirm the operation. We may change fees; changes take effect only for operations you carry out after the change is published, and material changes are notified in the application in advance.

6. Using the card

• You are responsible for keeping your card details, password and device secure. Tell us immediately at ucard789123@gmail.com if you believe your account or card has been compromised.
• Transactions are limited by the balance on the card and by any limits we or the issuer apply.
• Disputes about a purchase are handled under the card network's rules. Report a disputed transaction to us as soon as you notice it; late reports may fall outside the window the network allows.

7. Prohibited use

You may not use the service:

• for any unlawful purpose, or to launder money or finance terrorism;
• to make or receive payments on behalf of a third party;
• in or for the benefit of a country or person subject to sanctions that apply to us or to our issuing partner;
• for any purchase category that the issuer or the card network prohibits;
• to circumvent limits, verification requirements, or a previous account closure.

We may suspend or close an account, freeze a card, and report the matter to the relevant authorities if we reasonably believe this section has been breached.

8. Suspension and closure

You may close your account at any time from within the application, provided no balance or dispute is outstanding.

We may suspend or close your account where we are legally required to, where verification fails or expires, where we reasonably suspect fraud or prohibited use, or where our issuing partner withdraws the underlying card. Where we are permitted to explain the reason, we will.

On closure we will return any remaining balance to you by a method available to us, less any fees or amounts we are entitled to deduct, unless we are legally prevented from doing so.

9. Availability

We aim to keep the service running continuously but do not guarantee it. Access may be interrupted for maintenance, or by failures at our issuing partner, at a blockchain network, or at an infrastructure provider. We are not liable for losses caused by such interruptions, except where the law does not allow us to exclude that liability.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud. Subject to that, we are not liable for indirect or consequential loss, for loss of profit, or for losses arising from your failure to keep your credentials secure or from your sending funds to an incorrect address or network.

11. Changes to these terms

We may change these terms. The date at the top of this page shows when they were last changed. Material changes are notified in the application before they take effect. Continuing to use the service after that means you accept the change.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Disputes are subject to the non-exclusive jurisdiction of the courts of Ontario. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your own country.

13. Contact

Write to ucard789123@gmail.com or to Bestari Markets Ltd., Unit 4, 1332 Khalsa Drive, Mississauga, Ontario L5S 0A2, Canada.